REFUND POLICY

Returns and exchanges are not accepted based on crystal characteristics or on change of mind. We do not allow refunds or exchanges on any sale items. 

Crystals and Gemstones are natural minerals each beautiful and unique in pattern and crystalline composure; therefore no two Crystaline Crystals will ever be the same. Please be aware as natural objects they are appearance can vary from the images shown and they may contain tiny fissures and pits. Please expect to find inclusions and beautiful markings within the crystal itself.  Please be aware that some of our products are hand-cut so they will never be completely ‘perfect’. 

All items purchased from Crystaline Crystals are carefully packed with love and care. Each item is thoroughly inspected before being packaged and sent to all of our customers. We use bubble wrap and padding to ensure your crystals arrive safely. However, accidents may occur during transit on the rare occasion. 

For breakages and exchange requests, please email at info@crystalinecrystals.com.au with your order number # and a photo along with your query, within 7 days of you receiving your parcel. 

Refunds and Credits will be issued at the discretion of Crystaline Crystals. All refunds are made through the type of payment method in which you made the original purchase. Once we receive the item, we will begin to process the refund within 7-10 business days and we will notify you once the refund has been processed from our end. 

Please note, Crystaline Crystals may or may not reimburse return shipping charges on refunds or exchanges (this is determined on a case by case basis). Crystaline Crystals bear no responsibility for the loss of an item being returned, which is why we recommend using registered mail to return an item. Crystaline Crystals will not be held liable for items that are sent back broken or damaged, and may or may not process the refund/exchange if so.